Last Updated: May 20, 2026
This Privacy Policy applies to the Polo mobile application (hereinafter referred to as the “Application”) operated by Polo (hereinafter referred to as the “Service Provider”). The Application is provided as a free or subscription-based service and is intended for use “AS IS”.
By downloading, accessing, or using the Application, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
The Application may collect certain information automatically when you use it, including but not limited to:
- Device type and model
- Mobile operating system version
- Internet Protocol (IP) address
- App usage statistics
- Device identifiers
- Crash reports and diagnostics
- Date and time of access
- Pages, screens, and features visited inside the Application
- Approximate location information
For a better experience, the Application may also collect personally identifiable information such as:
- Name
- Email address
- Profile information
- Photos or media uploaded by users
- User preferences and account settings
The information collected is used only for providing and improving the Application experience.
Location Information
The Application may collect approximate location information to provide better services and improve user experience.
Location data may be used for:
- Personalized recommendations
- Nearby user discovery and matching features
- Safety and fraud prevention
- Analytics and performance improvements
- Improving app functionality and user experience
We do not collect precise GPS location continuously in the background without user permission.
Camera, Photos & Media Access
The Application may request access to your:
- Camera
- Photos and media files
- Microphone
These permissions are used only for features such as:
- Profile photo uploads
- Video or image sharing
- Voice or media-based features
- User-generated content
The Application does not access your media files without your permission.
Account & Authentication
Users may create an account using email, phone number, or third-party authentication providers.
We may use your information to:
- Create and manage your account
- Provide customer support
- Verify user authenticity
- Prevent spam, abuse, and fraudulent activity
- Improve safety and moderation systems
AI Features
Some features inside the Application may use AI-based systems to improve conversations, recommendations, moderation, or user experience.
AI-generated responses or suggestions are automatically processed and should not be considered professional, legal, medical, or financial advice.
Third-Party Services
The Application may use third-party services that collect information used to identify you.
These may include:
- Google Play Services
- Firebase
- Firebase Crashlytics
- Google Analytics for Firebase
- RevenueCat
- Meta (Facebook) Services
These third-party services may collect data according to their own privacy policies.
How We Use Information
We may use collected information to:
- Operate and maintain the Application
- Improve performance and user experience
- Personalize content and recommendations
- Provide support and customer service
- Monitor abuse, spam, fraud, or harmful activity
- Send important updates, notices, and security alerts
- Analyze trends and user engagement
We do not sell personal user information to third parties.
Data Sharing & Disclosure
We may share limited information:
- When required by law or legal process
- To protect user safety and platform security
- To investigate fraud, abuse, or violations
- With trusted service providers working on our behalf
- During a merger, acquisition, or business transfer
Any shared data is limited to what is reasonably necessary.
User Content
Users may upload content such as:
- Photos
- Profile information
- Messages
- Media files
You are responsible for the content you upload or share through the Application.
The Service Provider reserves the right to remove content that violates platform rules, applicable laws, or user safety standards.
Data Retention
We retain user data for as long as necessary to provide the Application and comply with legal obligations.
Users may request account deletion or data removal by contacting us through the email provided below.
Some information may be retained temporarily for security, fraud prevention, or legal compliance purposes.
Security
We take reasonable administrative, technical, and physical measures to protect user information.
However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
The Application is not intended for children under the age of 18.
We do not knowingly collect personal information from children under 18. If we become aware that such information has been collected, we will take steps to remove it promptly.
Parents or guardians may contact us regarding concerns about children’s data.
User Rights
Depending on your region and applicable laws, you may have rights to:
- Access your data
- Correct inaccurate information
- Request deletion of your account
- Withdraw permissions
- Object to certain data processing activities
You may contact us regarding any such requests.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes become effective immediately after posting the updated version within the Application or related platforms.
Continued use of the Application after changes means you accept the updated Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or the Application, you may contact us at:
Email: support@gogodatings.com